Return Policy:
Robicals Leather Brand – Return Policy
At Robicals, we strive to offer high-quality leather products that bring you exceptional comfort, durability, and style. We understand that sometimes purchases don’t meet expectations, and we believe it’s essential to create a return policy that reflects our commitment to your satisfaction. Our return policy is designed to make your shopping experience as seamless and hassle-free as possible.
Please read our detailed Return Policy below, which explains the terms, conditions, and processes for returning your items purchased from Robicals.
Introduction to Our Return Policy
At Robicals, we value your satisfaction above all. We understand that sometimes products may not meet your expectations, which is why we’ve created a transparent and customer-friendly return policy. Whether you’ve purchased a leather jacket, bag, wallet, or any other product, our goal is to ensure you have a positive shopping experience.
This return policy applies to all purchases made from our official website, physical stores, and authorized retail partners. If you are unsatisfied with your purchase, we will do our best to help you return or exchange the product, as long as you meet the guidelines specified in this policy.
2. Eligibility for Returns
We want your shopping experience to be as enjoyable as possible, but we also need to ensure that all returned items are in their original condition to maintain the quality and value of our products. Below are the criteria for eligibility.
2.1 Conditions for Return
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be initiated within 30 days of the date of purchase.
- Original Condition: The product must be unused, unworn, and undamaged. All original tags, labels, and packaging must be intact.
- Proof of Purchase: You must provide proof of purchase, such as a receipt, order confirmation email, or transaction ID.
If the item has been used, worn, or altered in any way, it will not be eligible for a return. In addition, we kindly ask that you ensure the item is well-packaged when returning it to prevent damage during the return shipment.
2.2 Non-Returnable Items
Some items are not eligible for return due to hygiene, safety, or legal reasons. These include, but are not limited to:
- Custom or personalized leather products
- Items that have been altered or engraved
- Sale or clearance items
- Gift cards or vouchers
- Underwear or intimate accessories
If you have questions about whether a product is returnable, feel free to contact our customer support team before initiating a return.
3. How to Return Your Product
We want the return process to be as easy as possible for you. Below are the steps you should follow to return your product to Robicals.
3.1 Initiating a Return Request
Before returning an item, please follow these steps:
- Log in to Your Account: Go to our website and log into your account to view your order history.
- Select the Item to Return: Choose the product you wish to return and click on the “Return” button.
- Fill Out the Return Form: Provide all required details, such as the reason for return, order number, and any additional comments. You will also be asked to confirm that the item meets our return conditions.
- Receive Return Authorization: Once your return request is processed, you will receive a Return Authorization Number (RAN) via email. You must include this number when shipping the item back.
3.2 Returning Items by Mail
If you made an online purchase, you can return your items by mail. Here’s how to do it:
- Packaging: Ensure that the item is packaged securely in its original packaging or a suitable box to prevent damage during shipping.
- Return Shipping Label: You will receive a pre-paid return shipping label via email once your return request is approved.
- Shipping the Return: Attach the shipping label to your package and send it back to the address provided in the return instructions.
- Track Your Return: You can track the status of your return using the tracking number provided on the return label.
3.3 In-Store Returns (If Applicable)
If you purchased an item from one of our Robicals physical stores, you may return it directly to the store, provided it meets the conditions above. Bring the product, along with proof of purchase (receipt or online order confirmation), to the store and a member of our team will assist you with the return process.
4. Refund Process
Once we receive your returned product, we will inspect it and issue a refund if it meets all the return conditions. Below is the breakdown of how our refund process works.
4.1 Refund Methods
We offer refunds in the original payment method you used for the purchase. If you paid via credit card, the refund will be issued back to the same card. For PayPal or other digital wallets, the refund will be processed back to your account.
Please note that the processing time for the refund may vary depending on your payment method and financial institution.
4.2 Refund Timelines
- Processing Time: After receiving and inspecting the returned item, we will process your refund within 5-7 business days.
- Bank Processing Time: Once the refund has been processed, it may take an additional 3-7 business days for the amount to reflect in your account.
4.3 Partial Refunds
If the returned item is found to be used or damaged (outside of manufacturing defects), you may be eligible for a partial refund. In such cases, we will notify you of the amount that will be refunded.
5. Exchanges
If you prefer to exchange an item for a different size, color, or style, we can assist you with that as well. Follow the process outlined below for exchanges.
5.1 Exchange Policy
Our exchange policy follows the same eligibility criteria as our return policy. The item must be in original, unused, and undamaged condition, and the exchange must occur within 30 days of purchase.
5.2 How to Request an Exchange
- Initiate the Return Process: Begin by following the steps outlined in the Return section to request an exchange.
- Choose Your Exchange Option: After providing the necessary information, you will have the option to select the item you would like in exchange.
- Shipping the Original Item: Once the exchange request is approved, send back the original item using the return instructions provided.
- Receive Your New Item: After we receive the original item, we will ship out the new item to you.
6. Damaged or Defective Products
We take great pride in our craftsmanship, but if you receive a damaged or defective product, we want to make it right.
6.1 What to Do if Your Product is Damaged or Defective
If you believe your product is damaged or defective, please follow these steps:
- Contact Customer Support: Reach out to our customer support team within 7 days of receiving the product. Provide detailed information about the issue, along with photographs of the damage or defect.
- Submit a Return Request: If the issue is confirmed, we will provide a return authorization and send a pre-paid shipping label for returning the item.
6.2 Product Inspection Process
Once we receive the damaged or defective product, our team will inspect it. If the issue is verified, we will offer a full refund or replacement at no extra cost to you.
7. Sale and Discount Items
Items purchased during promotions, sales, or with a discount code may be returned or exchanged under the same conditions as regular-priced products. However, sale and discount items may be subject to different terms regarding final sale status. Be sure to check the product description and promotional details for any restrictions.
8. International Returns
For customers outside of the country, our international return policy remains similar, but please be aware of the following:
- Return Costs: You will be responsible for the return shipping costs for international returns.
- Customs Duties: Any customs duties, taxes, or import fees for international returns will be your responsibility.
If you need assistance with the international return process, please contact our customer service team for guidance.
9. Return Shipping Costs
In most cases, return shipping is free for domestic orders. However, if the product is being returned due to a change of mind, you may be responsible for the shipping costs. If your return is due to a defect or error on our part, we will cover all return shipping costs.
10. Frequently Asked Questions (FAQs)
Q1: Can I return a personalized leather product?
A1: Unfortunately, personalized products cannot be returned unless they are defective or damaged.
Q2: How long do I have to return an item?
A2: You can return your items within 30 days from the date of purchase.
Q3: Can I exchange a product instead of returning it?
A3: Yes, we offer exchanges under the same terms as returns. Simply follow the exchange process outlined above.
11. Contact Us
If you have any further questions or need assistance with a return, please don’t hesitate to reach out to our customer service team:
- Email: info@robicals.com
- Phone: +44 7754981414
- Website: www.robicals.co.uk
We are here to help and ensure that your experience with Robicals is as enjoyable as possible.